At TVOKids.com (the "Website"), we at TVO and TVOKids pride ourselves in making safe and quality content that kids can enjoy and parents can trust. To make sure this Website stays safe, fun and educational, we commit to the following:

Collection of Information

  • The information we collect is almost always non-personal and non-identifiable (such as data about how most visitors use the Website), except for contests (see below), and for some activities on the Website (see below) and our Birthdays segment. If there is any other exception, we will tell you, the parent/guardian of the child. We only collect enough information from our visitors necessary to make activities on TVOKids.com fun and interactive.

  • When we do collect personal information such as e-mail addresses and telephone numbers, it will not be disclosed to or shared with third-parties unless we explicitly state otherwise and you as the parent/guardian of the child consent to such disclosure or as required by law.
  • No one will be excluded from our Website for not giving us personal information.  However, participation in some activities on the site such as contests and birthday segments may require personal information. When we do ask for personal information (like an e-mail address or telephone number), it is only used for that particular activity and often to contact you, the parent/guardian. Personal information is stored in a secure location and only accessible and retained for as long as it is necessary to fulfill the purposes for which it is collected. Such information is normally destroyed once we determine that it is no longer necessary to retain such personal information and such destruction takes place within sixty days from such determination. 

Contests

  • Kids can enter a TVOKids.com contest through our Website. If an entrant is under 13 years of age, we require an indication of parental consent prior to the submission of personal information. On the online entry form, we may ask for the entrant's name, age and contact information where a parent can be reached. This personal information is collected and used solely for the purpose of communicating with parents/guardians and awarding contest prizes, tracking compliance with the official rules and regulations and for internal feedback purposes.    
  • If a contest entrant is under 13 years of age and has won a contest on our Website, we will get a parent's permission offline (by postal mail, fax or phone) before we mail any prizes.

Submission of Kids Content

  • Some activities on the Website such as contests may ask kids to send us stories, artwork, photographs or other submissions (collectively “Kids Content”). Parental consent must be indicated before Kids Content can be submitted. We monitor all Kids Content we receive prior to posting on the Website or any further public distribution. However parents and legal guardians are ultimately responsible for making sure that the submission is appropriate and does not inadvertently reveal personal information.  We ask parents and legal guardians to review Kids Content closely prior to submission.
  • Kids Content intended to be posted on our Website will be identified only by first name, age and city/region.

Login Information

  • TVOKids.com does not require identifiable information upon the creation of a username and password. When prompted to create a username, we recommend you use non-personally identifiable information. Login information is only used in games and activities where Website visitors might want to save high score points and creations, such as the Dino Dan games.

Birthday Segments

For our Birthdays segment in which you may wish to have a TVOKids host convey a birthday greeting to your child on their birthday. We collect the first name and age in order to announce that viewer's birthday on-air. See the Birthdays section of the Website for more information on how to send in a Birthday request. Currently all requests must be submitted by mail.

Emails to TVOKids.com

  • When an e-mail is sent to TVOKids.com, the time the message was sent and the IP address it was sent from may be stamped on the message. This protects TVOKids.com, TVO staff and the public from potentially threatening messages. The information stamped will only be used in extreme cases where we feel safety is at risk.

The Use of Cookies

It is possible that several cookies* will be set on your computer as you or your child visit TVOKids.com. TVOKids.com uses the information from cookies to remember site preferences and to improve our visitors' experiences on the Website. No personal information is ever stored in a TVOKids.com cookie, even if your or your child’s name, telephone number or e-mail address was entered on other parts of the TVOKids.com site.

TVOKids.com does not sell information collected by cookies or use the information for commerce-related purposes.

*Cookies are information a web site puts on your computer's hard drive so the site can remember your preferences or the pages visited on that site. The following details explain how and when TVOKids.com might use cookies:

  • As you or your child explore TVOKids.com, a cookie will be set on your computer which will record your IP address. This will tell us which pages you visit and the amount of time spent on each page. This helps us at TVOKids.com identify new and repeat visitors and tells us how long visitors spend on our Websites and which pages receive the most traffic. This tracking is to enhance your experience by allowing customization and an easier access to the items on the TVOKids.com Website you enjoy.
  • Cookie technology is employed on our games to make the Website more interactive and ensures personally identifiable information is not collected during game play. Unless the game is associated with a contest your child wishes to enter, personally identifiable information will not be required to play.
  • As we do not require login information on most of our pages, cookie technology is the only method we use to track the preferences of your child and are only identifiable on one computer. This means a visitor cannot see the activities he or she may have created on another computer. 
  • If cookies are deleted, the information will be lost. Also, if a computer is updated with new operating software, cookie information will be deleted.

Sponsors and Links to Third Party Web-Sites

  • A small logo of a third-party may appear when a company/organization has funded or otherwise supported the game or activity on TVOKids.com. We choose our partners carefully to ensure the products and services fit TVO standards. TVOKids.com will not contain advertisements that promote e-commerce to purchase things online. That said, if a sponsor provides a link to an external website, TVOKids.com has no control and can make no claims over the content of that third-party website.
  • Most third-party sites are insulated with a TVOKids.com bridge pop-up, advising the user he or she is now leaving the TVOKids.com website and offering that user to opportunity to remain on our Website.
  • As mentioned, TVOKids.com cannot be assured the links to third-party sites follow our safety and privacy guidelines. We encourage parents and guardians to read each site's privacy policy together and to discuss as a family what sites are right for them.

Acceptance of Terms

This policy is subject to change and we invite users to check back frequently.

Your family's use of this Website is conditional upon your having accepted these terms. TVOKids.com is a site that families can visit and use together, and where parents and caregivers can ensure their children are safely interacting, learning and playing.

Contact Us

If you have any comments or questions, we're happy to hear them. Call 416.484.2665 if in the Toronto area or toll-free at 1.800.463.6886 and ask to speak with TVO's Privacy Law Officer.

Alternatively, you can send written correspondence by e-mail to privacy@tvo.org, or by mail to Legal Services & Business Affairs, TVO, 2180 Yonge Street, Box 200, Station Q, Toronto, Ontario, M4T 2T1.

Last modified: January 30, 2017

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